Privacy Policy | PCC-Grading

1. Introduction

We attach great importance to the protection, confidentiality, and security of your personal data. Through our site pcc-grading.com, our services, and our applications (hereinafter, the “Services”), we collect and process your personal data in order to offer you personalized services while respecting your privacy and preferences.

This Privacy Policy aims to inform you clearly, concisely, and transparently about the types of personal data we collect, the reasons for their processing, any sharing with third parties, as well as your rights and the options you have to control this information and protect your privacy, in accordance with applicable regulations.

We invite you to regularly consult this Privacy Policy, and to contact us for any questions or comments on this subject via our contact form or at the following address: support@pcc-grading.com.

2. Data controller

The data controller, who collects personal data and implements data processing, is: PCC Grading, société à responsabilité limitée au capital de 5 000 euros, immatriculée au Registre du Commerce et des Sociétés de Nîmes sous le numéro 999 240 716, dont le siège social est situé 3 Impasse Combe Julianne, 30100 Alès, France

3. Collection of personal data

Personal data means any information relating to an identified or identifiable natural person, such as name, address, or gender.

We may collect this personal data directly, for example when you contact us by phone or email, or indirectly, through your interactions with our digital platforms, such as our website, electronic forms, or mobile applications.

3.1. Data you provide to us directly

You may provide us with data when you use, browse, create an account, or order a service on the site pcc-grading.com.

This data may include:

your identity (including your first name, last name, gender, image, nationality);
your contact details (including your postal address, email, phone numbers);
your personal status (including your title of civility);
your orders and after-sales returns (including order history and details);
other information you may provide by filling out forms or contacting us.

We will inform you when providing this personal data is necessary to process your request, answer your questions, or provide you with our services. Refusal to provide this information may cause delays or make it impossible to process your request and provide the desired services.

We make every effort to ensure the accuracy of the personal data we hold. We encourage you to update it if it changes, and we may ask you to do so periodically.

We recommend that you only provide information strictly necessary for your request, avoiding sensitive data such as ethnic origin, political opinions, religious or philosophical beliefs, as well as information concerning health, sexual life, or sexual orientation.

3.2. Data collected indirectly

We collect data when you use our digital platforms, such as your IP address and other browsing information (like browser, operating system, or device model), through cookies or similar technologies installed on your device. Some cookies are essential for the proper functioning of our platforms, while others are used for analytics purposes to offer you a more personalized and optimized digital experience (see section 12. Cookie management policy).

We may also obtain data about you from third parties, such as a spouse who contacts us on your behalf or friends who provide us with your contact details to invite you to events that may interest you.

If you provide us with personal data concerning another person, you must ensure that you are authorized to do so and that we are entitled to collect, use, and disclose this data in accordance with this Privacy Policy, without any further action required on our part to comply with data protection laws. For example, you must ensure that the person concerned is informed of the points covered in this Privacy Policy and consents to how we will process their personal data.

4. Purpose of data collection and processing

Your Data is processed to provide you with products and services. The processing is implemented because it is necessary for pre-contractual measures following your request and/or for the execution of the contract, such as:

Subscription to a product or service;
Management of your claims;
Management of After-Sales Service;
Management of your orders.

Your data is also collected and processed within the framework of legitimate interests pursued by PCC Grading. These legitimate interests consist of:

Improve customer knowledge;
Improve our products and services;
Prevent and fight against any fraudulent act;
Comply with our legal obligations

5. Marketing communications (newsletter, invitations, etc.)

With your prior express consent, generally obtained by checking a specific box in a form, you may receive information about offers, services or events sent by Safeguard.

We rely on your consent to process the personal data you provide us for this purpose. You can unsubscribe at any time directly via the "unsubscribe" link contained in all promotional emails we have sent you.

We may ask you to confirm or update your marketing preferences if you ask us to provide other services in the future or if there are changes in the law, regulations or the structure of our company.

6. Who has access to your Data?

We implement measures ensuring professional secrecy and confidentiality of your data to guarantee that they will only be used by persons who need to use them within a legitimate framework.

The collected data may be communicated to the following recipients:

employees within the company PCC Grading,
service providers, subcontractors and partners whose services to PCC Grading require the use of your data
government agencies

7. Data retention period

The retention period of your data varies depending on the purpose:

General accounting: 10 years from the end of the fiscal year
Order management: 10 years from the end of the contractual relationship
Dispute management: 15 years after full settlement of disputes

In the absence of a contract, your data is kept for 2 years from the creation of an account and 180 days if no account is created.

8. What are your rights regarding your Data?

In accordance with Articles 14 to 22 of Regulation 2016/679 of April 27, 2016, any natural person using the site pcc-grading.com has the right to exercise the following rights:

Your right of access: the right to receive a copy of your personal data.

Your right to rectification: the right to ask us to correct any errors in your data or to complete it.

Your right to be forgotten: the right to ask us to delete your personal data, in certain situations.

Your right to restrict processing: the right to ask us to restrict the processing of your personal data, in certain circumstances, for example if you contest the accuracy of the data.

Your right to data portability: the right to receive the personal data you have provided to us, in a structured, commonly used and machine-readable format and/or to transmit this data to a third party, in certain situations.

Your right to object to processing: the right to object to the processing of your personal data for legitimate reasons, notably in the context of direct marketing.

You can exercise these rights at any time by contacting us using the means defined in chapter 9 "How to contact us?"

9. How to contact us?

For any questions regarding your account, to revoke your consent, to ask general questions or to file a complaint, please contact our customer service by:

the Support section of the site pcc-grading.com;
email at the following address: contact@pcc-grading.com;
postal mail, by writing to the following address: 3 Impasse Combe Julianne, 30100 Alès, France.

10. Cookie management policy

When browsing the site, a text file, commonly called a cookie, may be placed on your internet browser.

Some cookies are essential for the use of the Site, others allow optimizing and personalizing the displayed content.

Cookies do not contain personal information and cannot be used to identify someone.

These cookies are kept for a maximum of 18 months, except for legitimate and justified exceptions, and are deleted at the end of this period.

You can generally enable or disable these cookies at any time in your browser settings. To do so, we invite you to consult your browser's help menu.

11. Changes to this Privacy Policy

This privacy policy may be updated.

Each change involves updating the "Effective Date" at the top of this privacy policy.

If significant changes are made, you will be informed by email and on the homepage of our site.